What this tool can and cannot do
Browsers can only use TCP-based HTTPS, which automatically resends lost packets. So this test detects severe loss (requests that fail or exceed a 2-second timeout) and latency spikes caused by retransmission, but it cannot count individual lost UDP/ICMP packets. A result of 0% means no requests failed, not a guarantee of zero packet loss.
Data sources: IPandNet test server
Understanding the results
Any failed requests on a wired connection indicate a real problem. Latency spikes (requests far slower than the median) often reveal hidden loss being corrected by retransmission.
Troubleshooting
- Check cables and replace damaged or very old ones.
- On Wi-Fi, reduce distance to the router and avoid interference from microwaves and thick walls.
- Persistent loss on a wired connection should be reported to your ISP – include the time and results.
Frequently asked questions
How much packet loss is acceptable?
Ideally 0%. Under 1% is usually unnoticeable; 1–2.5% affects calls and games; above that, most real-time apps degrade badly.